Synergy: Business Intelligence Communities of Practice & Learn 2.0 Strategies

Corporate e-learning is not a new concept in the workplace but strategies must evolve to keep up with the increasing proliferation of web 2.0 technologies. (Berry and Moore, 2008). Corporations are moving to leverage from the latest technological advances and in so doing are shifting to a Learn 2.0 paradigm. Learn 2.0 is adding to the long established benefits of e-learning of reduced costs, learning on demand, and formal training assessments by facilitating new opportunities for corporate community collaboration, knowledge construction, and peer assessments. These new benefits have a lot of value to the community of learners that make up the Business Intelligence Community of Practice (CoP).

The BI CoP instructional designer can leverage from the Corporate Learning Management System (LMS) to develop re-usable learning objects and by using learn 2.0 strategies can enlist the community to personalize training by developing microcontent thereby keeping information current, soliciting ongoing feedback, and building stronger relationships using internal forums, wikis, and expert blogs. (Bersin, 2007).

To gain the most in synergistic effects, the social network of learning can and should extend outside the corporate walls to take advantage of the expanded learning community that social networking affords. For example LinkedIn has evolved into a wealth of knowledge content with groups such as the Business Intelligence Group, The Data Warehouse Institute (TDWI), and Visual Analytics, all with on-going discussions where knowledgeable experts weigh in on the latest problems posted by their peers. RRS feeds and Twitter links provide additional content and integration across applications. Embarking on a shift to Learn 2.0 can be done well when following an established model like the one developed by Joost & Yap (2010). Their model describes how workplaces can take advantage of the social technologies to engage employees, build relationships, and enhance learning.


Berry, K. & Moore, D. (2008). IBM virtual education center. In Proceedings of World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education 2008 (pp. 602-606). Chesapeake, VA: AACE. Retrieved online Feb. 27, 2011 from

Bersin, J. (2007). Top trends in e-learning and corporate training. HR Magazine. Retrieved online Feb. 27, 2011 from:

Robben, Joost & Yap, Robin (2010). A model for leveraging social learning technologies in corporate environments. Proceedings of Network Learning Conference 2010. Lancaster, UK, Retrieved Feb. 27, 2011 from